Course curriculum

    1. Introduction

    1. What is Client Experience?

    2. Strategies to help shift your approach

    3. Barriers to Client Communication

    4. Techniques for Active Listening

    5. Other Approaches to Delivering High Standards of Service

    6. Key Takeaways

    1. Congratulations

    1. More resources for you

About this course

  • Free
  • 9 lessons
  • 0.5 hours of video content

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